Keep your site
working for you.

No. Website Care maintains one supported, operational website. The separate $500 Website Starter creates a one-page website using client-provided approved content, an agreed Google Sheet-connected lead form and one consolidated revision. Domain, hosting and other costs are separate.

Complete the website intake first. Routine, operational websites with suitable editing access can self-qualify when the scope and billing details fit. Unclear editing access, existing faults, complex features, hosting arrangements or tax questions require PWM approval. The platform name alone does not decide eligibility. Your answers are not independent proof of access; PWM confirms the actual authorized access before doing work. The form saves your details before showing the correct monthly Square checkout. An intake does not charge you.

Website Care includes up to one small approved text or image replacement within 15 minutes of editing labor per billing cycle. Website Care Plus includes up to 60 minutes total of approved content/image adjustments per cycle; this replaces the 15-minute allowance. Unused minutes do not roll over. Supplied content must be approved and images appropriately licensed.

No. New pages, redesigns, custom development/integrations, SEO/AEO campaigns, advertising, written-content packages, email marketing and inbox management are separate. Domain renewals, hosting, platform subscriptions and third-party services are not included in the care fee. Request a separately approved estimate for additional work.

We review the controls genuinely available on the agreed platform. Some updates, backups, exports and security controls are managed by the hosting provider. We document PWM’s accessible controls, provider responsibilities and limitations. Inquiry-path checks use an agreed safe method; delivery observations and reports use only data we can legitimately access. No unsupported analytics or continuous monitoring is implied.

Care is monthly recurring billing through Square with no trial, annual term or setup fee. The intake shows the matching monthly checkout when the self-qualification or PWM approval criteria and activation date are satisfied. Authorized access must be handed over before PWM performs work. The first charge is the full monthly amount and occurs when you complete approved Square enrollment; renewal follows the actual Square billing cycle. The approved link opens directly to monthly subscription checkout, without a one-time purchase option. Confirm the matching plan and monthly total before authorizing recurring payment. Cancel future renewals using the supported Square Manage subscription link or email pulseworksmedia@gmail.com; care continues through the paid period. Refund requests are reviewed for billing errors, undelivered service and applicable rights, without a blanket nonrefundable rule. We do not collect card details on this website.

Contact PWM before changing plans or opening another subscription. We reconcile the actual Square payment/subscription status and confirm any new scope, billing cycle and allowance before changes. Customer self-service pause is not enabled on these plans. Unresolved payment pauses new care work until the agreed payment/access conditions are restored; do not assume automatic refunds, prorating or a reset of editing minutes. Your paid-through obligations and offboarding remain governed by the accepted agreement.

Ordinary email support is available Monday–Friday, 10 a.m.–5 p.m. Eastern, excluding US federal holidays. Care Plus receives priority in the website support queue and a target initial response within two business days when actual capacity permits. That target is not a resolution deadline. Neither plan includes instant emergency response, 24/7 support, guaranteed uptime or guaranteed search rankings.

The preferred arrangement is that you own your domain and control/pay for long-term hosting where the platform supports it. PWM uses authorized access for the agreed work. PWM-owned platform hosting requires a separate disclosed managed-hosting agreement; it does not mean the platform account, Site or database has been transferred. Your agreed deliverables, domain/hosting control, available export and offboarding arrangements must be documented before service.

Not as part of Website Care. Client inquiry handling stays within the client-approved data arrangement. Access is limited to what the maintenance agreement authorizes. Our own eligibility form records your request to PWM, using its existing consent disclosures; it is not a destination for your customers’ inquiry submissions. Do not send passwords, card details or private customer messages.

You request the change. PWM reviews the requirements and supplies a written scope and estimated labor hours at $75/hour. You approve the price or maximum billable amount before PWM issues the matching Square invoice or approved one-time checkout. Work follows the accepted agreement. There is no automatic overtime charge, assumed minimum charge or invented rounding increment.